Whole Health Membership Agreement
This Whole Health Membership Agreement ("Agreement") is among you ("Member" or "you"), Euvita Medical Group PLLC (the "Medical Group"), and Euvita Health Inc., a Florida corporation located at 515 N Flagler Dr, Suite 350, West Palm Beach, FL 33401 ("Euvita," "we," or "us"). Euvita enters into this Agreement for itself and as the Medical Group's authorized agent. By checking the acceptance boxes at enrollment, you agree to this Agreement and our Terms & Conditions, and you acknowledge receiving our Privacy Policy and the Medical Group's Notice of Privacy Practices.
YOUR WHOLE HEALTH MEMBERSHIP IS $499 EVERY 28 DAYS. YOUR PLAN TERM IS [3 / 13] BILLING PERIODS ([12 / 52] WEEKS) AND ENDS ON [DATE]. YOUR MEMBERSHIP THEN RENEWS EVERY 28 DAYS AND IS CHARGED TO YOUR PAYMENT METHOD UNTIL YOU CANCEL. YOU CAN CANCEL ONLINE OR BY EMAIL AT ANY TIME, INCLUDING DURING YOUR PLAN TERM. YOUR MEMBERSHIP ENDS 30 DAYS AFTER WE RECEIVE YOUR CANCELLATION, OR AT THE END OF THE BILLING PERIOD YOU HAVE ALREADY PAID FOR IF THAT IS LATER. THERE IS NO EARLY TERMINATION FEE. YOUR FEE COVERS CLINICAL SERVICES, LAB WORK, AND SUPPORTING SERVICES SUCH AS COACHING. MEDICATIONS ARE NOT INCLUDED IN YOUR FEE AND ARE PRESCRIBED ONLY IF A PROVIDER DECIDES THEY ARE APPROPRIATE FOR YOU. IF YOUR ADDRESS IS IN NEW YORK OR NEW JERSEY, LAB WORK IS NOT INCLUDED IN YOUR FEE, AND YOU PAY THE LABORATORY'S OWN CHARGE FOR EACH PANEL SEPARATELY.
Membership Description
The Whole Health Membership ("Membership") is a comprehensive wellness program for $499 every 28 days, with a Plan Term of 3 billing periods (12 weeks) or 13 billing periods (52 weeks). Your fee covers clinical services, lab work, and supporting services, which include:
- A quarterly Provider visit, with an earlier visit available if an urgent clinical need arises
- Ongoing Provider chat access through the member portal, not limited to scheduled visits
- Ongoing access to a NASM certified wellness coach
- Two core lab panels per membership year, each including a hormone panel, on the schedule in Lab work and analysis
- BiomarkerIQ™ analysis with your first core lab panel on the 3 billing period plan, or with both panels on the 13 billing period plan
- If your Provider prescribes hormone therapy, up to 2 additional hormone panels per year when medically necessary
- One 45 minute fitness session each billing period, plus ongoing chat access to your fitness coach
- One 45 minute dietitian session each billing period, plus ongoing chat access to your dietitian
- Ongoing SleepOS™ optimization review
The following are not included in your fee and are billed separately at the prices shown before purchase: prescribed medications (see Member pricing), lab work beyond what is listed above, including additional hormone panels ($100 each), supplements, and shipping where it applies.
13 billing period plan. At enrollment, you may choose a 13 billing period plan (52 weeks) instead of the 3 billing period plan. If you do, and your Membership is still active on your 13th Billing Date, we charge nothing for your 13th billing period. You may still cancel at any time; if you cancel earlier, you pay only for the billing periods through your Membership end date, and nothing is charged back.
Included sessions. Services offered each billing period or each quarter are available during that period and do not roll over if unused. Sessions must be scheduled through the member portal. A quarter is 13 weeks, counted from your enrollment date.
Lab work and analysis. Your first core lab panel is available at enrollment. Your second is available beginning in your 7th billing period, about 24 weeks after enrollment. A membership year is 13 billing periods counted from your enrollment date, and panels not used within it do not carry over. Additional hormone panels for members on hormone therapy are available when your Provider orders them, up to 2 per membership year. If your address is in New York or New Jersey, you pay the laboratory's own charge for each panel separately, as the New York and New Jersey Laboratory Billing Addendum explains.
Missed sessions. A fitness or dietitian session that you miss, or cancel or reschedule with less than 24 hours' notice, counts as used for that billing period. Provider visits are not subject to this rule.
Chat access. Provider, coach, and dietitian chat is available through the member portal and is not limited to scheduled visits. Chat is not for urgent or emergency needs.
Medical Services and Euvita's Role
Medical services. The Medical Group and its licensed clinicians ("Providers") provide all medical services under your Membership. These include evaluations, diagnoses, treatment decisions, prescriptions, lab orders, and clinical messages. Your relationship as a patient is with the Medical Group and your Provider. Providers use their own independent professional judgment.
Pharmacies and laboratories. Prescription medications are dispensed and sold to you by a licensed pharmacy that works with us (a "Pharmacy"). Lab tests are ordered by your Provider and performed by independent, certified laboratories. Euvita is not a pharmacy or a laboratory and does not dispense medication.
Euvita's role. Euvita provides the technology platform, scheduling, member support, care coordination, billing, and wellness services. Euvita does not practice medicine and does not employ Providers. Providers are engaged by the Medical Group, and Euvita does not direct or control their clinical decisions, including whether to prescribe, what to prescribe, or at what dosage.
How your payment is handled. Euvita collects your Membership fee and other charges for itself and as billing agent for the Medical Group and the Pharmacies. Your Membership fee covers only clinical services, lab work, and supporting services: the Medical Group's professional fees for the medical services in your Membership, and Euvita's fee for its platform, coordination, and wellness services. No part of your fee is charged for medication, and no part of it is charged for Member pricing. Medications you choose to buy are charged separately on behalf of the Pharmacy. Your itemized receipt shows the Medical Group's fee and Euvita's fee separately. The Medical Group pays Euvita a fixed fee for administrative services that does not vary with the number, type, or dosage of prescriptions. For members in New York and New Jersey, Euvita also collects the laboratory's own charge for lab work, as the New York and New Jersey Laboratory Billing Addendum explains.
Who can enforce this Agreement. The Medical Group, its Providers, and the Pharmacies may enforce the Disputes section. They may also rely on the Limitation of liability provision for claims that are not about professional medical or pharmacy services. No one else has rights under this Agreement.
Nature of Services
Wellness services. Fitness, dietitian, and wellness coaching services are wellness services provided by credentialed professionals. They are not medical care and do not replace the advice of your Provider.
Fitness activities. Exercise carries a risk of injury. Fitness coaching is guidance; you decide which activities to perform and at what intensity. Before starting or changing a fitness program, confirm with your Provider that it is appropriate for you, and stop and tell your care team if you have pain, dizziness, chest discomfort, or other symptoms during exercise.
Prescriptions are not guaranteed. Your Membership does not include medication, and enrolling does not guarantee that any medication, peptide therapy, or other prescription product will be prescribed. A Provider prescribes only if, after your visit and a review of your health history and lab results, they determine that it is clinically appropriate for you, and may later adjust, pause, or stop a medication based on your eligibility and response. If nothing is prescribed, your Membership, its other included services, and your Plan Term continue.
No guarantee of results. Your Membership fee pays for access to the program and its included services. It does not guarantee that you will achieve any specific outcome.
Compounded medications. Some therapies may involve compounded medications prepared by licensed pharmacies. Compounded medications are not approved by the U.S. Food and Drug Administration and have not been reviewed by the FDA for safety, effectiveness, or quality. We will tell you before you buy whether a medication is compounded.
Not emergency or primary care. Euvita and the Medical Group do not provide emergency services. If you are experiencing a medical emergency, call 911. Your Membership is intended to complement, not replace, your relationship with a primary care provider.
State availability. The Membership is available only in states where Providers are licensed and lab services are available. You must be physically located in an eligible state at the time of each telehealth visit.
Eligibility and Your Responsibilities
You must be at least 18 years old and reside in an eligible state. You agree to provide complete and accurate health information, keep your contact and payment information current, complete required lab work and check ins, follow Provider instructions, and notify your care team of any changes in your health or medications.
Medicare beneficiaries. The Membership is not available to anyone enrolled in Medicare. By enrolling, you confirm that you are not a Medicare beneficiary, and you agree to tell us within 30 days if you become one, at which point your Membership ends under Immediate cancellation.
Fees and Billing
Billing period. Your billing period is 28 days, so there are 13 billing periods in a full year.
Automatic renewal. You authorize Euvita to charge your payment method the first payment shown in your Order Summary on your enrollment date. That amount is $499, less any credit shown there. You also authorize Euvita to charge $499 every 28 days after that (each a "Billing Date"), except that no fee is charged for your 13th billing period if you chose the 13 billing period plan and your Membership is active on that Billing Date. Your Membership renews automatically every 28 days until you cancel. We will email you a copy of this authorization with your Order Summary. Your Order Summary lists your plan, fee, Plan Term and its end date, Billing Dates, and how to cancel.
Price changes. We will not change your Membership fee during your Plan Term. If we later increase your Membership fee or any other recurring fee, we will email you at least 30 days before the increase would take effect, with the new fee, the date it would start, and how to cancel. We will charge the higher fee only after you confirm it in your member portal. If you do not confirm, your Membership ends on the day before the increase would take effect, we refund the unused part of any fee you have already paid for a later period, and nothing further is owed. If we reduce a fee, the lower fee applies on your next Billing Date, and you do not need to do anything.
Separate charges. Items not included in your Membership are charged when you order them, and you will see the price, including any shipping, before you are charged. If your address on file is in New York or New Jersey, the New York and New Jersey Laboratory Billing Addendum also applies and is part of this Agreement.
Membership Term and Cancellation
Plan Term. Your Plan Term is the number of billing periods shown in your Order Summary. It begins on your enrollment date. It is the length your fee and included services are built around, and it does not limit your right to cancel. After it ends, your Membership continues every 28 days until you cancel.
Cancelling. You may cancel at any time, including during your Plan Term, and you owe no early termination fee. Your Membership ends 30 days after we receive your cancellation, or on the last day of the billing period you have already paid for, whichever is later (your "Membership end date"). If your Membership end date falls inside a billing period you have not yet paid for, we charge only for the days in that period up to your Membership end date, and your benefits continue until then. We charge nothing after your Membership end date.
Immediate cancellation. Your Membership ends on the day we receive your cancellation, and we refund the unused part of your current billing period, if you cancel because:
- a Provider, or any licensed clinician treating you, determines that the program is not appropriate for you, including because of pregnancy or a new diagnosis;
- you move to a state where the Membership is not available;
- you are called to active military duty or receive military orders to relocate;
- you decline a fee increase, as described in Price changes; or
- we make a material change to this Agreement that you do not accept.
If you die or become unable to use the Membership because of a disability, the Membership ends when we are notified, we refund the unused part of the current billing period, and nothing further is owed.
How to cancel. You can cancel in either of these ways:
- Online: log in at https://portal.euvitahealth.com/, go to Account Settings > Membership, and select "Cancel Membership."
- Email: support@euvitahealth.com.
You do not need to speak with anyone to cancel. We may show you one offer or tell you what cancelling affects, but a button to finish cancelling will be on the same screen. If your email comes from an address we do not recognize, we may ask you to verify your identity. Your cancellation still counts from the day we received it.
Confirmation. We will email you within 1 business day to confirm your cancellation, your Membership end date, and your final charge, if any.
What cancelling does not change. Your benefits stay active through your Membership end date. Orders already shipped cannot be cancelled, and amounts owed for items already provided remain due. Your Provider will help you stop or transition treatment safely, as described in Continuity of care.
If we end your Membership. We may end your Membership immediately if you do not pay, give false information, misuse medication, are abusive to our staff, Providers, or wellness professionals, or materially breach this Agreement. In that case you owe fees for periods already provided and nothing further. For any other reason, including because we stop offering the Membership in your state, we will give you at least 30 days' written notice, you owe nothing further, and we will refund the unused part of your current billing period.
Failed payments. If a payment fails, we may retry it and may pause services and shipments until your account is current, subject to Continuity of care. If a balance stays unpaid for more than 15 days, we may end your Membership as described above. You remain responsible for fees for periods already provided.
Refunds. Membership fees are non refundable except as this Agreement states, where the law requires, or at our discretion. Dispensed or shipped medications cannot be returned or refunded, except for damaged or lost shipments as described in our Return & Refund Policy. If you believe you were charged in error, contact us within 30 days of the charge. Nothing in this section limits your rights with your card issuer or bank.
Renewal reminders. If your Plan Term is 13 billing periods, we will email you a reminder at least 15 days and no more than 45 days before it ends. We will also email you at least once a year with your fee, your Billing Date, and how to cancel.
Not Insurance
Not insurance. Your Membership is not health insurance, and it is not a substitute for it. It covers only the services listed in this Agreement. It does not cover hospital care, emergency care, specialist care, or services from anyone other than the Medical Group and the professionals named here. We do not bill insurance and will not file claims for you. You may want to keep health insurance for care your Membership does not cover.
If services stop. If the Medical Group stops offering the health care services in your Membership for any reason, we will refund any fees you paid in advance for the period after services stopped.
Receipts. You may request an itemized receipt for possible HSA, FSA, or out of network reimbursement. We do not guarantee eligibility or reimbursement.
Member pricing. If your Provider prescribes a medication, you may fill it at any pharmacy you choose. Pharmacies that work with the Medical Group offer Members a price 20% below the pharmacy's standard price. The pharmacy sets this price. It is a price reduction on your own purchases, not insurance, and no part of your Membership fee is charged for it. We show you the standard price, your Member price, and any shipping charge before you buy. Member pricing may not be available in every state; where it is not, you pay the pharmacy's standard price.
Communications and Consent
You consent to receive Membership, billing, and care communications by email and through your member portal. Marketing emails and text messages require separate, optional consent that is not a condition of your Membership and may be withdrawn at any time. Consent to telehealth is provided in a separate Telehealth Informed Consent form.
Electronic records and signatures. You agree that this Agreement, the documents it references, your Order Summary, and the notices we send may be provided electronically, and that checking an acceptance box has the same effect as signing. You need a device with internet access and a current email address to receive them. You may request a paper copy at any time at support@euvitahealth.com, and you may withdraw this consent by cancelling your Membership.
Privacy
Our Privacy Policy and the Medical Group's Notice of Privacy Practices describe how your health information is used and protected. Both are available at https://euvitahealth.com/.
Disputes
Informal resolution first. If you have a concern, contact us at support@euvitahealth.com. Most concerns are resolved this way. If a dispute is not resolved within 30 days after either of us sends written notice describing it, either of us may start arbitration or a small claims case.
Arbitration. You and we agree to resolve any dispute arising from this Agreement or your Membership by binding individual arbitration, not in court. The American Arbitration Association will administer it under its Consumer Arbitration Rules. An arbitrator, not a judge or jury, decides the dispute and can award the same individual relief a court could. The Federal Arbitration Act governs this section.
What is not arbitrated. Either of us may instead bring an individual claim in small claims court in the county where you live. Nothing in this section stops you from bringing a concern to a government agency, a licensing board, or your state attorney general. Claims for personal injury arising from professional medical services are not covered by this section and may be brought in court.
No class actions. You and we may bring claims only as individuals. Neither of us may bring or join a class, collective, or representative action, and the arbitrator may not combine the claims of different people. If a court finds this paragraph unenforceable for a particular claim or request for relief, that claim or request goes to court and the rest stays in arbitration.
Costs and location. We pay the arbitration filing, administrator, and arbitrator fees, unless the arbitrator finds your claim frivolous. Hearings take place by video, by phone, or in the county where you live.
Coordinated claims. If 25 or more demands raising similar issues are filed by, or with the help of, the same law firm or organization, the administrator's mass arbitration procedures apply. The demands proceed in batches of up to 25, each batch before a single arbitrator, and filing and arbitrator fees are due only for the batch in progress. Statutes of limitation are tolled for demands waiting for a batch. Before the second batch begins, you and we will mediate the claims decided in the first batch; if that does not resolve the remaining demands, the batches continue.
Your right to opt out. You may opt out of arbitration by emailing support@euvitahealth.com within 30 days after you first accept this Agreement. Opting out does not affect your Membership.
Court claims. Florida law governs this Agreement, except where the consumer protection law of your home state applies and cannot be waived. Other claims that are not arbitrated will be brought in the state or federal courts in Palm Beach County, Florida, unless the law of your home state gives you the right to sue where you live. To the extent the law allows, you and we waive a jury trial.
Liability and Continuity of Care
Limitation of liability. To the fullest extent the law allows, the total liability of Euvita, the Medical Group, the Providers, and the Pharmacies, taken together, for claims arising from this Agreement is limited to the Membership fees you paid in the 12 months before the claim arose, and none of them is liable for indirect, incidental, or consequential damages. These limits do not apply to claims arising from professional medical or pharmacy services; bodily injury or death; fraud, gross negligence, or intentional misconduct; refunds this Agreement promises; or any liability or right that cannot be limited or waived under the law of your state.
Independent professionals. The Medical Group, Providers, Pharmacies, and laboratories are independent of Euvita and are responsible for their own professional services. Nothing in this Agreement reduces that responsibility. Euvita is responsible for its own platform, billing, and coordination services.
Continuity of care. If your Membership is suspended or ends for any reason while you are on a prescribed therapy, your care does not stop abruptly. For 30 days, your Provider will remain available for urgent questions about that therapy, give you guidance on stopping or tapering safely, and send your records to you or another clinician on request. No Membership fee is charged for this transition period. Medication is not dispensed for periods you have not paid for, unless your Provider decides a short supply is needed for your safety. You may request copies of your medical records at any time.
Changes, Entire Agreement, and Contact
Changes to this Agreement. We may update this Agreement. If a change is material, including any change to your fees, we will email you at least 10 days and no more than 30 days before it takes effect. The email will explain the change and how to cancel. If you do not agree, you may cancel before the change takes effect. Your Membership ends on the day we receive your cancellation, and we refund the unused part of your current billing period. Fee changes are also subject to Price changes.
Entire agreement. This Agreement, with the documents referenced in it, is the entire agreement regarding your Membership. If any provision is unenforceable, the rest remains in effect. If this Agreement and the Terms & Conditions conflict, this Agreement controls for your Membership.
Assignment. We may assign this Agreement to an affiliate or to a successor to our business and will email you if we do. Your rights under it, including the right to cancel, do not change. You may not assign this Agreement.
Euvita Health Inc., 515 N Flagler Dr, Suite 350, West Palm Beach, FL 33401
support@euvitahealth.com
Acceptance
Statutory statement. This agreement is not health insurance and the health care provider will not file any claims against the patient’s health insurance policy or plan for reimbursement of any health care services covered by the agreement. This agreement does not qualify as minimum essential coverage to satisfy the individual shared responsibility provision of the Patient Protection and Affordable Care Act, 26 U.S.C. s. 5000A. This agreement is not workers’ compensation insurance and does not replace an employer’s obligations under chapter 440.
☐ I agree to the Euvita Whole Health Membership Agreement.
☐ I agree to automatic renewal: $499 charged every 28 days starting [date], a [3 / 13] billing period plan ending [date] (with no charge for my 13th billing period if I chose the 13 billing period plan and my Membership is active on that date), then every 28 days until I cancel online or by email. I can cancel at any time on 30 days' notice, with no early termination fee.
Accepted by Euvita Health Inc., for itself and as authorized agent of Euvita Medical Group PLLC.