Privacy Policy
This Privacy Policy describes how euVita Health, Inc. (“euVita Health,” “Company,” “we,” “us,” or “our”) and, where applicable, euVita Medical Group PLLC (“Medical Group”) collect, use, disclose, maintain, and protect personal information obtained through our website, online forms, lead intake forms, telehealth-related forms, SMS/text message programs, email communications, artificial intelligence or automated communication tools, and other online or offline interactions with individuals.
This Privacy Policy applies to information collected through the website located at euvitahealth.com, including any related pages, forms, landing pages, communication tools, and digital services operated by or on behalf of euVita Health, Inc. and/or euVita Medical Group PLLC.
euVita Health, Inc. is the management services organization associated with the website, administrative services, business operations, marketing communications, technology systems, and related non-clinical support functions. euVita Medical Group PLLC is the professional medical group associated with certain clinical and telehealth services.
To the extent any information constitutes protected health information under applicable healthcare privacy laws, such information is also governed by the applicable Notice of Privacy Practices issued by euVita Medical Group PLLC. This Privacy Policy is intended to supplement, and not replace, any applicable Notice of Privacy Practices.
By accessing or using our website, submitting information through our forms, communicating with us, opting into communications, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, from affiliated entities, from service providers, from healthcare providers, from communication platforms, or from other lawful sources. The categories of information we may collect include the following:
A. Identifiers
Name, email address, telephone number, mobile number, mailing address, billing address, IP address, account identifiers, device identifiers, and similar contact or identifying information.
B. Contact and Communication Information
Information relating to your communications with us, including emails, text messages, call records, voicemail messages, chat communications, customer support inquiries, intake submissions, communication preferences, consent records, opt-in records, opt-out records, and any other information you provide when communicating with us.
C. Health-Related Information
Health-related information that you voluntarily provide through intake forms, telehealth forms, questionnaires, service requests, medical history forms, symptom descriptions, wellness-related inquiries, treatment-related communications, prescription-related information, or other healthcare-related submissions.
D. Commercial and Transactional Information
Information relating to products or services requested, services inquired about, appointment requests, payment-related information, billing information, purchase history, transaction history, subscription information, service preferences, and related commercial interactions.
E. Internet or Electronic Network Activity Information
Information regarding your interaction with our website or digital services, including IP address, browser type, operating system, device type, referring URL, pages viewed, links clicked, form interactions, session activity, cookies, tracking technologies, analytics data, and similar usage information.
F. SMS/Text Message Information
If you opt in to receive SMS/text messages: your mobile telephone number, consent status, opt-in date and time, opt-in source, form version, disclosure language shown at the time of opt-in, IP address where available, message history, STOP requests, HELP requests, START requests, and other SMS compliance records.
G. Email Marketing Information
If you opt in to receive email marketing communications: your email address, consent status, subscription preferences, email engagement information, unsubscribe requests, and related communication records.
H. Audio, Voice, and Similar Information
Where permitted by law, voice-related information, voicemail messages, call recordings, call transcripts, artificial voice interactions, AI-assisted communication records, or similar communication data. Where the law requires consent or notice before recording a call, we will provide such notice or obtain such consent.
I. Geolocation Information
Approximate location information derived from your IP address or information you voluntarily provide, such as your mailing address or state of residence.
J. Inferences and Preferences
Inferences regarding your preferences, interests, service needs, communication choices, form activity, and interaction history based on the information collected.
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you complete forms, submit inquiries, schedule services, communicate with us, or opt into communications.
- Through our website, cookies, analytics tools, CRM systems, and communication platforms.
- From euVita Medical Group PLLC or other entities operating under the euVita brand, where permitted by law.
- From healthcare providers, telehealth providers, administrative personnel, or service coordinators.
- From vendors and service providers acting on our behalf, including technology providers, marketing platforms, SMS providers, email providers, hosting providers, analytics providers, payment processors, scheduling platforms, and customer support providers.
- From publicly available sources.
- From any other source authorized by you or permitted by applicable law.
3. Purposes for Which We Use Information
We may collect, use, process, maintain, and disclose personal information for the following purposes:
- To operate, administer, maintain, and improve our website and digital services.
- To receive, process, and respond to intake forms, service requests, inquiries, and communications.
- To provide, coordinate, support, or facilitate telehealth-related services and related administrative services.
- To communicate with users, patients, prospective patients, consumers, representatives, and other individuals.
- To send administrative, transactional, service-related, healthcare-related, or legally required communications.
- To send SMS/text marketing communications where legally valid prior express written consent has been obtained.
- To send email marketing communications where permitted by law or where consent has been obtained.
- To maintain consent records, SMS opt-in records, email opt-in records, opt-out records, unsubscribe records, and internal suppression records.
- To manage do-not-call, STOP, unsubscribe, opt-out, and revocation requests.
- To verify identity, eligibility, user status, or communication preferences.
- To support healthcare operations, administrative operations, business operations, compliance, and recordkeeping.
- To analyze website usage, improve user experience, and measure communication performance.
- To detect, prevent, investigate, or respond to fraud, abuse, unauthorized access, security incidents, or unlawful activity.
- To comply with legal, regulatory, contractual, professional, healthcare, tax, accounting, and reporting obligations.
- To enforce our agreements, policies, terms, rights, and remedies.
- To protect the rights, safety, security, and property of euVita, our users, patients, personnel, service providers, and others.
- For any other purpose disclosed at the time of collection or with your consent.
4. Protected Health Information and Medical Privacy
Certain information collected, created, received, maintained, or transmitted by euVita Medical Group PLLC may constitute protected health information under applicable healthcare privacy laws. Where information is protected health information, euVita Medical Group PLLC will use and disclose such information in accordance with its Notice of Privacy Practices and applicable law. The Notice of Privacy Practices explains how protected health information may be used and disclosed, your rights regarding such information, and the legal obligations applicable to the Medical Group. This Privacy Policy applies to personal information generally and should be read together with the applicable Notice of Privacy Practices where medical or healthcare information is involved.
5. Consumer Health Data
Some health-related information collected through the website, intake forms, communication tools, marketing forms, or non-clinical services may be considered consumer health data under certain state privacy laws, even if such information is not protected health information under healthcare privacy laws. Consumer health data may include information relating to health conditions, symptoms, treatments, medications, services requested, wellness goals, telehealth inquiries, or other information reasonably linkable to a consumer’s physical or mental health status. Consumer health data is handled in accordance with our Consumer Health Data Privacy Policy, which is linked from our website homepage, and applicable state privacy laws.
6. SMS/Text Message Privacy
If you provide your mobile number and opt in to receive marketing SMS/text messages, we may use your mobile number to send recurring marketing and promotional text messages from euVita Health, Inc. We may collect and maintain SMS-related information, including your mobile number, opt-in status, date and time of consent, consent source, campaign source, message history, STOP requests, HELP requests, START requests, and related compliance records.
Consent to receive marketing SMS/text messages is not a condition of purchase, treatment, payment, enrollment, eligibility, or receiving healthcare services.
We do not sell your mobile telephone number or SMS consent. We do not share your mobile telephone number or SMS consent with unaffiliated third parties for those third parties’ own independent marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
You may opt out of marketing SMS/text messages at any time by replying STOP to any marketing text message or by contacting us through any other reasonable method. We will honor revocation requests within ten (10) business days of receipt, or any shorter period required by applicable law. For more information, please review our SMS/Text Message Terms of Service.
7. Email Marketing Privacy
If you provide your email address and consent to receive marketing emails, we may send you marketing and promotional emails relating to euVita services, products, updates, resources, or offerings. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly; unsubscribe requests are processed within ten (10) business days. Opting out of marketing emails will not prevent us from sending transactional, administrative, service-related, healthcare-related, or legally required communications.
8. Artificial Intelligence, Automated Voice, and Communication Technologies
euVita may use artificial intelligence, automated systems, prerecorded voice, artificial voice, voicemail technology, call-assist technology, chat tools, or similar communication technologies in certain outbound or inbound communications. These technologies may be used for administrative communications, customer support, service reminders, form-completion reminders, marketing communications, voicemail messages, call routing, documentation support, or other communications permitted by law.
Where required by law, euVita will obtain prior consent before using artificial voice, prerecorded voice, AI-generated voice, or automated calling technology to contact you, and any such call will identify the use of an artificial or AI-generated voice where required by law.
You may opt out of AI-generated, artificial voice, prerecorded voice, or automated marketing communications at any time by contacting us or by following the opt-out instructions provided in the applicable communication. euVita will not use AI voice or automated communication technology to override a consumer’s opt-out request, do-not-call request, STOP request, unsubscribe request, or any other reasonable revocation of consent.
9. Cookies and Tracking Technologies
We may use cookies, pixels, web beacons, tags, analytics tools, and similar tracking technologies to operate the website, remember preferences, improve functionality, measure performance, analyze traffic, understand user interactions, and improve our services. The information collected through these technologies may include IP address, browser type, device type, operating system, referring pages, pages visited, time spent on pages, links clicked, form interactions, and similar information.
We use cookies, pixels, tags, and similar technologies — including the Meta Pixel — on our website for analytics and for our own marketing and advertising, including retargeting. We do not sell your personal information. We limit the data shared with these advertising providers and apply privacy safeguards, including Meta’s Limited Data Use setting, on pages where health-related information may be present, and we do not provide health condition details to advertising providers. You can manage or withdraw your consent to advertising and analytics technologies at any time through the cookie preferences on our website.
You may be able to adjust cookie settings through your browser. If you disable cookies, certain website features may not function properly. Where required by applicable law, we will provide additional cookie notices, consent tools, or opt-out mechanisms.
10. How We Disclose Information
A. Affiliated Entities
We may disclose information to euVita Medical Group PLLC, other entities operating under the euVita brand, or affiliated administrative, clinical, or operational entities, where permitted by law and consistent with the purpose for which the information was collected.
B. Healthcare Providers and Medical Personnel
Where applicable, we may disclose information to licensed healthcare providers, clinical staff, telehealth providers, pharmacies, laboratories, care coordinators, or other parties involved in healthcare services or related administrative support.
C. Service Providers and Vendors
We may disclose information to vendors and service providers that perform services on our behalf under contractual confidentiality and data protection obligations, including website hosting, CRM management, HubSpot implementation, SMS messaging, email delivery, analytics, scheduling, payment processing, telehealth technology, customer support, compliance, cybersecurity, cloud storage, and professional services.
D. Legal, Regulatory, and Compliance Purposes
We may disclose information where required or permitted by law, regulation, subpoena, court order, legal process, governmental request, regulatory inquiry, audit, investigation, or professional obligation.
E. Protection of Rights and Safety
We may disclose information where we believe disclosure is necessary or appropriate to protect the rights, safety, security, property, or interests of euVita, our users, patients, personnel, service providers, or others.
F. Business Transactions
We may disclose or transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, corporate transaction, or similar business transaction, subject to applicable law and, for health-related information, subject to any required consents or protections.
G. With Consent
We may disclose information with your consent or at your direction.
11. No Sale or Sharing of Personal Information
We do not sell your personal information for money or other valuable consideration. We use certain limited information — primarily online activity information — for our own marketing and advertising, including retargeting through advertising partners such as Meta. Under some state privacy laws, this use may be considered “sharing” for cross-context behavioral advertising. You can control or withdraw it at any time through the cookie preferences on our website. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. We do not sell or share your SMS opt-in consent or mobile telephone number with unaffiliated third parties for their own marketing purposes.
12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, manage communication preferences, maintain consent records, and support compliance obligations. Consent records, SMS opt-in records, email opt-in records, opt-out records, unsubscribe records, do-not-call records, suppression records, and related compliance records may be retained for a period reasonably necessary to demonstrate compliance with applicable law. When personal information is no longer needed for these purposes, we delete, de-identify, or securely archive it.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no method of transmission over the internet, method of electronic storage, website, CRM system, SMS system, email system, or digital platform is completely secure, and we cannot guarantee absolute security of any information transmitted to or maintained by us.
14. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain privacy rights, including the right to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about categories of personal information collected, used, or disclosed.
- Opt out of certain marketing communications, including marketing SMS/text messages and marketing emails.
- Revoke certain consents.
- Request restriction or limitation of certain uses or disclosures where applicable.
- Request portability of certain information where applicable.
- Opt out of the sale or sharing of personal information where applicable.
- Appeal a decision on a privacy request where applicable law provides an appeal right.
- Exercise other rights available under applicable privacy laws, without discrimination for doing so.
To exercise any available rights, please contact us using the contact information listed below. We will verify your request as permitted by law and respond within the time period required by the applicable statute.
15. Marketing Opt-Outs; Do Not Call and Suppression Requests
You may opt out of marketing SMS/text messages by replying STOP to any marketing text message, opt out of marketing emails by clicking the unsubscribe link in the applicable email, or contact us directly to request removal from marketing communications or placement on our internal do-not-call and suppression lists. We will honor opt-out and suppression requests within ten (10) business days, or any shorter period required by applicable law. Even if you opt out of marketing communications, we may still send transactional, administrative, service-related, healthcare-related, account-related, or legally required communications.
16. California Privacy Rights
California residents may have additional rights under California privacy laws, including the right to know, access, correct, delete, limit certain uses of sensitive personal information, and opt out of the sale or sharing of personal information, subject to applicable exceptions. California residents should review our California Notice at Collection for more information regarding the categories of personal information collected, the purposes of collection, retention practices, and privacy rights. If euVita engages in any activity that constitutes a sale or sharing of personal information under California law, euVita will provide the required notices and opt-out mechanisms, including a “Do Not Sell or Share My Personal Information” link.
17. Children’s and Minors’ Privacy
Our website and services are intended for adults and are not directed to anyone under the age of eighteen (18). We do not knowingly collect personal information from children under thirteen (13), and we do not knowingly collect personal information from minors under eighteen (18) except with the consent of a parent, guardian, or legally authorized representative where services to minors are offered and permitted by law. If we become aware that we have collected personal information from a child in a manner not permitted by law, we will take reasonable steps to delete or appropriately handle such information.
18. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, tools, applications, payment processors, scheduling tools, telehealth platforms, CRM systems, SMS providers, email providers, or other services. We are not responsible for the privacy practices, security practices, content, or terms of third-party websites or services. Your use of third-party services may be governed by their own privacy policies and terms.
19. International Users
The website and services are intended primarily for individuals located in the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make material changes to how we use or disclose previously collected personal information, we will provide notice as required by applicable law — such as a prominent website notice or, where we have your email address, an email notice — before the changes take effect, and we will obtain consent where required.
21. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:
euVita Health, Inc.
515 N Flagler Dr, Ste 350
West Palm Beach, Florida 33401
Email: support@euvitahealth.com
Phone: 1 (888) 554-0070
If your request relates to protected health information maintained by euVita Medical Group PLLC, please refer to the applicable Notice of Privacy Practices or contact the Medical Group using the contact information provided therein.