Return & Refund Policy

euVita Health, Inc.Effective June 12, 2026

Thank you for choosing euVita. This cancellation and refund policy applies exclusively to purchases made through our e-commerce website at euvitahealth.com. Please review these terms to ensure a seamless experience with your order.

1. Cancellation Policy

1. Supplements: You may cancel your order if it has not yet shipped, and you have not received a tracking number. Once a tracking number is issued, your order is considered fulfilled and cannot be canceled.
2. Labs: You may cancel your order if the requisition form has not been used. For clarity, a requisition form is considered "used" when you have presented it to a laboratory facility (such as Labcorp) and begun any testing procedures (including but not limited to blood draws, specimen collection, or other diagnostic testing). Once the requisition form has been used as described above, the order cannot be canceled.

2. Refund Policy

Due to the nature of our products, we do not accept returns or exchanges. All sales are final except in specific circumstances outlined below.

3. Eligible Refund Reasons

1. Damaged Products: If your product arrives damaged, you must report it within 2 business days of delivery by submitting a claim to support@euvitahealth.com. Please include a description and photos of the damage and specify whether you would prefer a refund or a replacement.
2. Lost Shipments: A shipment is considered lost if it has not been delivered or returned within 14 days of the shipment date. Orders marked as delivered by the carrier are not eligible for lost shipment claims. Please provide the case number from the shipper (UPS/FedEx) when reporting a lost shipment.

4. Ineligible Refund Reasons

1. Shipping Address Errors: Customers are responsible for providing accurate shipping information at checkout. Refunds will not be issued for deliveries attempted to incorrect addresses provided by the customer.
2. Shipping Costs: Shipping fees are non-refundable.
3. Incorrect Orders: Refunds will not be issued for customer errors such as ordering the wrong product or ordering excess quantities.

5. How to Request a Refund

To request a refund for eligible reasons or to inquire about cancellations, please contact us at support@euvitahealth.com within the applicable time frame. All refund requests must include your order number and relevant supporting documentation. Approved refunds will be processed within 5-10 business days to the original payment method.